Privacy Policy

Last updated: December 6, 2025

1. Introduction

Welcome to DVLG E-Store Express Pvt Ltd ("we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes payment card details. Please note that we do not store your full payment card details; this information is processed securely by our payment gateway partners.
• Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products, and services.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer.
• To process and deliver your order, including managing payments and shipping.
• To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy and asking you to leave a review.
• To administer and protect our business and this website (including troubleshooting, data analysis, and fraud prevention).
• To deliver relevant website content and advertisements to you.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We use Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your financial details during online transactions.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a minimum of six years after they cease being customers for tax purposes.

6. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and also allows us to improve our site. Cookies are used to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to request access, correction, erasure, or to object to processing.

8. Contact Us

If you have any questions about this privacy policy, please contact us using the details set out on our Contact Us page.